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ХудшийЛучший 

Все мы хотим, что бы нас качественно обслуживали, а главное с заботой и любовью. И часто не задумываемся, что требуя доброго внимания, сами бываем раздражены и вспыльчивы. Особенно это заметно в сфере медицинского обслуживания. Оно и понятно, сложно, наверное, сохранять терпимость, когда сопровождает боль и страх.

А ведь мы даже не задумываемся, что в наших силах улучшить ситуацию. Вспомните время, когда недовольный посетитель хватался за «книгу жалоб», изливая в нее весь свой гнев. И ведь слово – то какое, вдумайтесь: «книга жалоб». Представьте, когда нас хвалят, мы хотим стать еще лучше, а когда ругают, мы агрессивно и обиженно замыкаемся в себе.  А ведь «пожаловаться» и «предложить», это разные смысловые значения. Тот, кто жалуется, по сути, не хочет изменений. А мы с вами хотим изменений к лучшему. Ведь правда?

Тогда позвольте предложить другой способ: отзывы и предложения! Сегодня пришло новое время не жалоб, а именно отзывов. Благодаря им, мы становимся ближе и можем влиять на обстановку. Поверьте, что каждый специалист желает, чтобы люди, с которыми он работает, были здоровы, счастливы и довольны обслуживанием. Наш отзыв поможет работникам сферы мед. обслуживания лучше понять наши потребности, а другим людям, возможно оказавшимся в похожей ситуации, наши комментарии помогут сделать нужные выводы, а может избежать ошибок.

Открыто и по доброму оставляя свой отзыв, мы тем самым  проявляем участие и реально можем помочь друг другу улучшить  качество обслуживания. И я верю, что мы будем услышаны.

С уважением, один из Вас.

 

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